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Covid-19:
Cancellation and Hotel Information

OUR NEW CANCELLATIONFEES FOR COVID-19 WINTER 2020-21

Should a new lockdown happen shortly before your vacation and the Austrian Government orders a travel ban, we are not allowed to keep your deposit no charge you cancellation fees, which means

in this case the deposit payed already will be payed back and that absolutely

NO CANCELLATION FEES be charged!

If the travel ban is be lifted after a lockdown - before your arrival - then the normal cancellation terms come in to effect again.

The Europäische Reiseversicherung (Travel Insurance) www.europaeische.at also offers insurance on COVID-19 infection.

Due to the current situation, we have decided to change our cancellation

In case of a cancellation the following conditions apply: (according to Austrian Hotel Regulations)

  • 31 days before the arrival date a free cancellation is possible.
  • from 30 days to 15 days before the day of arrival we charge the deposit.
  • from 14 days before the day of arrival 100% of the total package price
  • in case of now show, late arrival or early departure we charge the total booked package price

At the moment you can make your bookings for winter 2020/2021.

We think positively and look ahead to a wonderful winter, together with you, our guests and friends!

ALL OUR HOTEL AREA ARE OPEN

Please note the following

  • stay at least 1 meter away from other people.
  • avoid shaking hands and hugs.
  • washing of hands with soup several times a day.
  • Sneezing or coughing in the crook of the arm or handkerchief, odour loss
  • do not travel if there are signs of illness, please contact the reception!
  • A mask requirement is desired in the whole house.
  • When entering the restaurant or the breakfast room,
  • please use the face mask up to the table!
  • please do bring your own masks


SPECIAL PRECAUTIONS IN OUR HOTEL AND RESTAURANTS

In the wellness area:

ALL SAUNAS ARE OPEN

Distance: Please also note the general minimum distance of 1 meter in the wellness area.

A minimum distance of 1 meter must be observed in the sauna.

One person or two people belonging together may be in the infrared cabin!

Hygiene:

Hygiene has always been our top priority: All areas are thoroughly cleaned every day and cleaned with cleaning agents containing disinfectants in accordance with the current hygiene standards.

Disinfectant dispenser: As you cannot wash your hands everywhere, use our disinfectant dispenser at the entrance and in the reception.

Our Restaurants Dorfstuben & Bobos Bar every day except Monday

We are happy to reserve a table for you, a face mask is required when you entering the Restaurant!

You will also be registered with a QR code that will be sent to the database! In this way, the health authorities can determine exactly who was in the Restaurant at the respective point in time and, if necessary, information can be sent to the visitors with the instruction to monitor their state of health. There is also the possibility for guests to check online in advance to see which Restaurant and Bar still has free capacities. This way, accumulations in front of the entrances can be contained.

Arlberger Bergbahnen:

For questions about the winter operation or the handling in the area in relation to the COVID-19 Situation, visit https://www.arlbergerbergbahnen.com/en/winter


At the moment you can safely make bookings for winter 2020/2021
We stick together! We make it!
Thank you, the Alber family

Please also visit our Hotel Sonnenheim
Ski Rental -10%
HOTEL KRISTALL / Dorfstraße 60 / 6580 St. Anton am Arlberg
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